Most companies try to stitch together dialer tools and hire agents themselves, struggling with rising agent attrition, delayed visibility, and fragmented data. Krono takes a different route. We’re a Mumbai-based call centre setup service provider that sets up an end-to-end call centre. This is the first service of its kind.
Our experienced team combines tech infrastructure with trained agents, professional leadership, and ongoing management to build a centre that works and grows in your desired space. You get the control in-house and the efficiency of an expert-managed system.
A Complete Call Centre Setup That Covers Every Moving Part.
Unlock a high-performing call centre without building one from scratch. We do all the work here!
Our Junior agents are performance-driven professionals trained to execute structured outreach and engagement campaigns with precision and consistency. They manage high-volume calling environments while maintaining accuracy, compliance, and brand alignment. Every engagement is supported by project-specific training based on client direction, ensuring clear messaging, confident communication, and measurable results.
Junior Specialists operate within defined performance benchmarks established before project launch. Ongoing monitoring and optimization ensure consistent output and continuous improvement. These specialists deliver disciplined execution at scale without compromising quality.
Krono’s senior agents are experienced performance and revenue-focused professionals entrusted with complex sales conversations and strategic engagement initiatives. They manage high-value prospects, drive qualified opportunities, and oversee end-to-end telecalling processes with confidence. Our senior agents excel at holding multi-layered discussions, handling objections, and accelerating decision-making cycles. They combine strategic thinking with execution discipline to deliver measurable commercial outcomes.
Each Senior Agent undergoes customized training aligned with client goals, product positioning, and performance metrics. Quality standards are defined prior to project commencement, with continuous optimization to enhance conversion efficiency and overall impact.
End-to-End Sales Conversion | Strategic B2B Appointment Setting | Revenue Optimization through Upselling & Cross-Selling | Customer Retention & Continuity Programs
Our Elite agents are high-performing telecalling and sales professionals, specializing in selling premium, luxury, and high-value services and products over the phone. They build trust, quality intent and drive measurable outcomes with every call. These agents engage your potential customers via outbound and inbound calls, emails, and live website chats.
They understand customer psychology, buying triggers, and objection handling, making sure that every interaction moves closer to conversion. Equipped with strong persuasion skills and deep knowledge, they’re best at guiding customers confidently towards well-informed buying decisions.
Generate Qualified Leads | CRM Updates | Upsell And Cross Sell | Designing Quotations | Processing Purchase Orders
Your “In-House” Call Centre With Efficiency Of A Specialised Team
All the benefits of an in-house team, minus the setup, hiring, and chaos. Your call centre service is a call away.
We design the entire blueprint, from SOPs to performance and reporting. A complete, execution-ready strategy that sets you up for scalable operations
Choose from Junior, Senior, or Elite agents or create a mixed bag for lead generation, live chat support, event calling, and more.
A dedicated stack of HR, Training, Quality Assurance, and any other leadership roles to keep your operations sharp, consistent, and continually improving.
All data remains within your ecosystem with no third-party sharing, external access, or leaks. You maintain full ownership and visibility from day one.
Barge into calls in real time to guide agents, fix mistakes, and protect customer experience for better performance, first-call resolution, and confidence.
Weekly team huddles, refresher sessions, script updates, and performance coaching to keep agents sharp and aligned with your goals for long-term capabilities.
Complete oversight of metrics, team, and workflow with real-time monitoring tools, and reporting to identify gaps early, resolve issues, and maintain stability.
As your business grows, we expand the team and extend workflows to meet your needs without disrupting daily operations or causing chaos.
Don’t have a space? No worries. We also help scout suitable spaces near your existing office that match your needs the best.
Yes. The entire setup (tech, systems, agents, and leadership) is built inside your property so you retain complete control and visibility.
No. You do not need to buy anything separately. We take care of everything end-to-end for you.
Depending on your precise requirements, our call centers can go from blueprint to operational within 30 to 45 days.
We have three types of agents: Junior, Senior, and Elite agents. Our Elite agents specialize in engaging potential customers for high-end products and services. You can choose a specific type or a mixed bag, depending on your requirements.
Yes, we hire and plug in the necessary leadership and management support at various levels, including team leads, HR leaders, and Quality Assurance managers.
Absolutely. All data stays within your ecosystem. No third-party sharing, no external access, and no unauthorized handling. We manage hygiene, access control, and backups.
Not an issue. We help you connect with spacing partners to find a suitable space near your existing infrastructure.
302/303/304, Kaliandas Udyog Bhavan, Sadanand Hasu Tandel Marg, Century Bazaar, Prabhadevi, Mumbai, Maharashtra 400025.
Contact No : +91 91335 66355
Email : lead@krono.co.in
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